Frequently Asked Questions at CATC Phase 2 of provincial reopening June 2020
Q: Are you open?
A: Yes, all CATC clinics remain opening. We made no changes to hours of operations during the pandemic.
Q: Do I have to come to clinic to be cared for?
A: Yes, unless you have been identified as COVID+ or identified by public health as high risk, it is very unlikely that your regular clinic regime will be altered.
Q: What about my ‘carries’? Don’t I need to leave a urine test?
A: Yes, your regular clinic regime is still in place. We are returning to following the CPSO guidelines for urine samples and appointments.
Q: What have you done about COVID in your clinic?
A: If you do come to clinic in-person, you will find that we have re-organized the waiting room and clinic rooms to facilitate physical distancing. We continue to streamline patient flow to prioritize minimum time spent in the waiting area. There is hand hygiene available throughout. We have a separate room where any patients experiencing symptoms can receive care. Staff will not be working in-person if they have any symptoms.
Q: What if I am sick?
A: Please call before coming, so that we can advise you on what to do. Patients displaying or disclosing symptoms to staff are given a mask, proper hand hygiene is followed by both staff and patients and should they need to see their doctor, are asked to wait in a separate room. In some cases, we will alter your care to help spread infection.
Q: What if the CATC staff and doctors get sick?
A: We have created ways for the doctors to help you virtually or by phone. We have put several measures in place to keep our teams healthy and we have plans in place to keep our patients cared for. Your Doctor may continue to provide virtual visits during the re-opening phase. We are confident all the measures we have been using are working well to keep all staff, doctors and patients safe and healthy.
Q: I’m really worried and I don’t know what to do.
A: Call your clinic and your CARE team can help you. You can also call our CARE Coordinator toll free @ 1-877-937-2282. Our CARE Coordinators are standing by to help you navigate the systems and find the supports and resources you may need during this challenging time.
Important Numbers During this Time
Public Health & Crisis Line – Each region has their own line, ask your front-line staff for the direct number.